Refund Policy - FMVMachine Interactive Video Authoring Tool

Steam Platform Refund Policy

FMVMachine is distributed exclusively through the Steam platform. All purchases of FMVMachine are processed by Steam and are subject to Steam's refund policy.

Important Notice

When you purchase FMVMachine, you are entering into a purchase agreement with Valve Corporation (Steam), not directly with FMVMachine's developers. As such, all refund requests must be processed through Steam's refund system.

Steam's Refund Policy Overview

Steam offers refunds for most purchases for any reason, if the request is made within the specified eligibility period and the product meets certain conditions. Here's a general overview of Steam's refund policy:

Refund requests can typically be made within 14 days of purchase
The software must have been played for less than 2 hours
Refunds are issued to your original payment method when possible
Steam may deny refunds if they determine there is abuse of the refund system

Please note that this is just a summary. The complete and current Steam refund policy is available on the Steam website and may change over time.

How to Request a Refund on Steam

To request a refund for FMVMachine through Steam:

Visit the Steam Support website: https://help.steampowered.com
Log in to your Steam account
Select "Purchases"
Find and select FMVMachine from your purchase history
Select "I would like a refund"
Choose your preferred refund method
Submit your request

Steam will process your request according to their policy and will notify you of their decision.

Additional Information

While we cannot process refunds directly, we are committed to ensuring your satisfaction with FMVMachine. If you're experiencing technical issues or have questions about the software before deciding to request a refund, please contact us through our support channels.

We recommend trying the following before requesting a refund:

Check our documentation for solutions to common issues
Visit our community forums where other users may have addressed similar concerns
Contact our support team who can assist with technical difficulties

Steam's Official Refund Policy

For the most current and complete information about Steam's refund policy, please visit the official Steam refund policy page:

View Steam's Refund Policy

Please note that Steam's refund policy may change over time, and the information provided here is for reference only. Always refer to Steam's official documentation for the most up-to-date information.

Contact Us

If you have any questions about our refund policy or need assistance with FMVMachine, please contact us at our contact page.